FAQ

What shoe sizes are listed on your site (US, UK, EU)?

All shoe sizes listed are according to the manufacturer. Crockett & Jones, Edward Green, and John Lobb are made in England, so sizes are listed in UK measurements. Alden and Quoddy, made in America, use US sizing.

How do I purchase items on this site?

Navigate to the desired product, select size/color (if applicable), and click “ADD TO CART.” Review your selections in the shopping bag, then proceed to checkout by clicking the “CHECKOUT” button or the bag icon. Follow the prompts to complete your order.

Do I need an account to shop?

Creating an account is recommended. It allows you to track orders, save details for faster checkout, and reset your password if forgotten. Access your account via the “Account” icon.

Why invest in Goodyear welted shoes?

Goodyear welting ensures durability, longevity, and the ability to resole shoes multiple times. The cost-per-wear over years makes them a superior investment.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay, and Afterpay. Bank transfers may also be available upon request.

What currency is used?

Prices may display in your local currency or Australian dollars, based on your IP location (e.g., USA, UK, Singapore). Checkout will specify the payment currency.

Is GST included in prices?

Yes, all prices include GST for deliveries within Australia.

How long does delivery take?

Orders are typically processed within 48 hours. Delivery times vary by location and method. For details, visit our Shipping Policy page.

Is delivery an added cost?

Shipping costs depend on the order and destination. Refer to our Shipping Policy for specifics.

How do I track my order?

A tax invoice and shipment confirmation (with tracking number) will be emailed once your order is shipped. Use the tracking number on the courier’s website.

Can I return/exchange an item that doesn’t fit?

Returns/exchanges are possible within 14 days of delivery, provided items are unused and in original packaging. See our Returns Policy for details.

How should I care for my shoes?

Use natural bristle brushes, shoe trees, and quality products like Saphir Renovateur and wax polish to maintain leather condition and shine.

What if my size is sold out?

Contact us, and we may assist with restocking or alternatives.

Can you order a product not listed on the site?

We may be able to source specific items from our brands. Reach out to inquire.

What is Pre-Order?

Pre-Order allows purchase of exclusive or limited-edition items not yet in stock. Select your size/color, click “PRE-ORDER,” and checkout as usual.

When will Pre-Order items arrive?

Most arrive within 2–4 weeks after confirmation. Made-to-order items may take longer.

Can I modify a placed order?

Contact us immediately for potential changes to size/color.

Are Pre-Order purchases exchangeable?

No. Pre-Order sales are final unless the item is faulty.

Do you collaborate with brands/distributors?

We’re open to discussions. Feel free to reach out.