Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. Please review our policy carefully before initiating a return or exchange.
Eligibility Requirements:
- Items must be returned within 14 days of delivery
- Merchandise must be in original, unworn condition with all tags attached
- Original packaging must be included (shoe boxes, dust bags, etc.)
- Proof of purchase is required
Non-Returnable Items:
- Made-to-order or special order items
- Final sale items (clearly marked at time of purchase)
- Any items showing signs of wear or damage
- Products without original packaging
Return Process:
- Complete the return form included with your order
- Securely package items to prevent damage in transit
- Ship using a trackable method (we recommend insurance)
- Returns typically process within 5 business days of receipt
Refund Details:
- Original shipping costs are non-refundable
- Refunds will be issued to the original payment method
- Allow 5-10 business days for refunds to appear in your account
- Store credit is available upon request
Exchange Policy:
- Exchanges are subject to availability
- Customer is responsible for return shipping costs
- Additional shipping charges apply for the new item(s)
Damaged or Defective Items:
Please notify us within 48 hours of delivery if you receive a damaged or defective item. Photos may be required for verification.
International Returns:
- Customers are responsible for all return shipping costs
- Original international shipping fees are non-refundable
- We recommend using a trackable shipping method
Final Sale Items:
All sales are final on items marked as “Final Sale” at time of purchase. These cannot be returned or exchanged.
Policy Updates:
We reserve the right to modify this policy at any time. The most current version will always be available on our website.